Delete your fare.deals account

How to delete your account

1. Sign in to fare.deals on the website or in the app.
2. Open Settings.
3. Scroll to "Delete my account" and press the Delete my account button.
4. Type DELETE to confirm and press Permanently delete. You will be signed out straight away.

In the app, open the Account tab and tap Delete account.

Sign in and open Settings

Can't sign in?

If you no longer have access to your account, send us a deletion request through our Contact page or email our Grievance Officer at grievance@fare.deals from the email address or with the phone number on the account. We will verify that the account is yours before deleting it.

What we erase

• your name, profile photo, email address and phone numbers;
• your sign-in methods — your Google sign-in link and phone sign-in are removed, and all your sessions are ended;
• your property listings, ads, worker profile and car-rental profile, which are taken down at once;
• the photos you uploaded for those listings, ads and profiles;
• the chat messages you sent;
• the support messages you sent us from the app, or using your account email address;
• your saved listings, saved searches, saved ads and saved workers;
• the phone(s) registered for push notifications and your notification settings;
• your waitlist sign-ups and your answers to our "what are you looking for" question;
• the text of reviews you wrote (the star rating stays, so other people's averages do not change);
• the owner name, registration, chassis and engine numbers of any vehicle you added;
• your access to Ledgers societies and units.

What we keep, and why

• Signed agreements, e-signatures and invoices: kept because tax and e-signature laws require it. They stay linked to an anonymized account that no longer carries your name or contact details.
• Records held by a society or a landlord: Ledgers bills and receipts, tenant records and documents that a society committee or landlord keeps are their records, not yours to delete. Your own access to them ends.
• Messages other people sent you: these belong to the people who wrote them.
• Your notifications: kept on your closed account, where no one can open them.
• Audit and security logs: kept to protect the service and meet legal obligations.

What is removed later

A few records are removed on a schedule after your deletion date:

• enquiries you sent: anonymized after 90 days;
• identity-check results: deleted after 30 days (kept longer only while you are party to a running agreement);
• records of phone numbers you revealed: deleted after 180 days;
• AI usage records: deleted after 365 days.

After deletion

• You cannot sign back in to the deleted account.
• If you sign up again later with the same Google account or phone number, you get a new, empty account.
• Content others have already copied or saved outside fare.deals cannot be recalled by us.

For more about how we handle your data, read our Privacy Policy.